How to Help Customers Choose the Right Size in an Online Store

Sometimes, 4Partners' partners have questions about how to guide customers when it comes to size charts. This is especially important for online clothing and footwear store owners, as getting the right size for their order leads to fewer returns and customer complaints.

In this article, we will explain the different types of sizes for clothing, footwear, hats, and gloves, and provide tips on how to help customers select the correct size.

Why Choosing the Right Size Can Be Challenging

Selecting the correct size can be tricky not only for customers but also for online store owners. Here are some common reasons:

Diverse sizing charts. There’s no universal size chart. Manufacturers develop their own sizing systems, which can vary significantly by region. For example, a size 'S' in Japan differs from a size 'S' in Europe or the US, due to variations in average body dimensions across these regions.

Body shapes. Every individual has a unique body shape, and standardized sizes don’t account for all variations. For example, someone could be tall or short, slender, curvy, or athletic, which means certain sizes might not fit perfectly in terms of length or width.

Incorrect Measurements. Mistakes in taking personal measurements often lead to size mismatches. For instance, a customer might incorrectly measure their waist and mistakenly order a size "S" instead of "M".

These challenges can result in issues for online stores, including returns, refund requests, and negative reviews. Retailers should prioritize providing accurate sizing information to ensure customer satisfaction.

Types of Size Charts

For clothing

Each brand interprets size charts differently. For example, one brand might label a chest measurement of 90-95 cm as size "M," while another might assign the same measurements to "L." This means the same size can fit differently depending on the brand.

However, there are standard sizing systems that serve as general references.
Below is a comprehensive example of a general clothing size chart:
Letter Size Abbreviations:
  • XS: Extra Small;
  • S: Small;
  • M: Medium;
  • L: Large;
  • XL: Extra Large;
  • XXL: Double Extra Large.
For online stores on 4P CMS, we have compiled a dimensional grid that partners can place on their websites. However, we strongly recommend relying on the specific size charts of the brands your customers are purchasing to ensure accuracy.

For footwear

Just like clothing, there is no international standard for footwear sizes. Variations arise due to manufacturers’ individual measurement systems and regional differences. Below is a general footwear size chart for several regions:

For hats

Hats sizes are more standardized across manufacturers. However, there are three primary systems used to determine hat sizes worldwide:

  • Centimeter system: used in Europe and many other countries, where the size equals the head circumference in centimeters.
  • Inch system: commonly used in the UK and the US, with sizes corresponding to head circumference in inches.
  • Letter system: an international system using abbreviations like "S", "M", and "L".
Letter Size Abbreviations:
  • XS: Extra Small;
  • S: Small;
  • M: Medium;
  • L: Large;
  • XL: Extra Large;
  • XXL: Double Extra Large.

How to Help Customers Choose the Right Size

For customers to select the correct size of clothing or footwear and avoid returns, it's essential to guide them on how to interpret size charts.

How to Determine Clothing Size

To find out which numbers or letters to look for in the description of an item or on labels, it is important to accurately take measurements. Here is a step-by-step guide:

Step 1. Тake measurements. Measure the chest, waist, hips, neck, shoulders, and wrists, as well as the width of the chest, back, and shoulders.

  • Chest circumference — measure the fullest part of your chest, ensuring the tape is horizontal across your torso, passing over the most prominent points of your chest.

  • Waist circumference — measure around your natural waistline, where your body naturally curves, with the tape lying flat against your body.

  • Hip circumference — measure around the fullest part of your hips, making sure to account for any protruding belly. The tape should run across the widest part of your buttocks.

  • Neck circumference — place the tape at the base of your neck, running around to the front, just above the collarbone. Ensure it fits comfortably without being too tight.

  • Chest width — measure across your chest from one side to the other, just below your armpits, keeping the tape parallel to the ground.

  • Back width — measure across the back at the shoulder blades, between the back corners of your underarms.

  • Shoulder width — measure from the highest point of one shoulder to the highest point of the other, keeping the tape straight and taut.

  • Upper arm circumference — measure around the upper arm at the thickest point, ensuring the arm is relaxed by your side.

  • Wrist circumference — measure around the narrowest part of your wrist.
Step 2. Compare your measurements with the clothing size used in your region and convert it to the desired sizing system.

To avoid confusion when choosing the right size, follow this rule:
To convert from US to EU women’s sizes, subtract 30 from the US size to get the equivalent EU size. For men, subtract 33 from the US size to find the EU equivalent (e.g., US size 10 is EU size 43).

For example:

A US women’s size 8 corresponds to an EU size 38. If your wardrobe is made up of size 36, you would need to choose a US size 6.
This difference in subtraction is due to the way the sizing systems are structured for each gender.
You can use a size calculator to easily convert your measurements into the correct size chart for your country.

How to Determine Shoe Size

To find your shoe size, you need to measure your foot. Follow these steps:

Step 1. Position your foot. Place your foot against a wall with the heel touching the wall. Put a piece of paper underneath.
Step 2. Mark where your longest toe ends.

Step 3. Measure the distance from the mark to the wall.

Step 4. Compare the measurement with the shoe brand's size chart.

How to Determine Hat Size

Since online shoppers can't try on hats, it's crucial to provide guidance on how to measure head circumference:

Step 1. Take a measuring tape. Wrap it around your head, through the middle of your forehead and the most prominent part of the back of your head.

Step 2. Mark the point where the tape meets.

Step 3. Round the number, if needed. The direction of rounding depends on the type of headwear:

  • For knitted or stretchy hats: round down, as these fit more snugly. If you want a tighter fit, subtract 1 from the final measurement.

  • For structured hats like caps or baseball hats: round up. If you're unsure, choose the larger size. For instance, if your head circumference is 58.9 cm, round up to 59. If you feel that size 59 will be too tight, go for size 60.

Step 4. Compare it with the size chart. For example, if your head circumference is 55 cm, this corresponds to 21.6" inches in the UK size chart or an "S" in international sizing.
Step 5. Determine the fit depth. To ensure the hat fits snugly without covering your ears completely, measure the length from the nape of your neck to the middle of your forehead.
For a hat that covers your ears for warmth, measure the horizontal length over the top of your head from one temple to the other.
Step 6. Divide the result by 2. This value gives you the depth of the fit.

How to determine glove size

Choosing the right glove size is easy. Here’s a step-by-step instruction:

Step 1. Measure the widest part of your hand.
Step 2. Compare the measurement with the size chart:

  • Men’s Size Chart:
  • Women’s Size Chart:

Size Charts of Popular Brands from 4Partners

Each brand has its own size chart. It’s always a good idea to consult the official size guides provided by the manufacturer.

4Partners Size Selection Recommendations

We’ve gathered helpful links that you can recommend to your customers when selecting the right size for clothing and accessories.

1. Use websites like Amazon that offer hundreds of size charts for clothing, shoes, hats, and gloves.

2. Rely on size charts from popular brands to ensure accurate sizing.

3. Use shoe size calculators to avoid confusion with different sizing systems.

4. Use clothing size calculators to easily compare your measurements with the brand’s size charts.

Key takeaways

→ Both customers and online stores face challenges with choosing the right size. The reasons include the lack of a unified size chart, numerous brand-specific size guides, and individual body variations. As a result, online stores may face objections and lose customers.

→ There are basic size systems for clothing: European, international, and US sizes.

→ To determine your size for clothing, shoes, hats, or gloves, take your measurements and compare them to the brand’s size charts.

→ Each brand has its own size chart. If a customer chooses Nike sneakers, recommend visiting the official Nike website to compare their measurements with the brand's size chart.
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